SHIPPING AND HANDLING FEES - To the Lower 48
States:
Our Secure Shopping Cart will add the following Shipping and
Handling Charges to your order automatically.
|
SHOPPING CART
SUBTOTAL |
S&H
FEE |
$19.99 or
less |
8.99 |
$20 to
49.99 |
13.99 |
$50 to
99.99 |
19.99 |
$100 to
199.99 |
25.99 |
$200 and up |
36.99 |
|
MINIMUM S&H FEES WHEN LARGER SHEETS
OF GLASS ARE PART OF YOUR ORDER |
|
Minimum fee when sheets larger than 8x12 are
ordered |
23.99 |
|
Minimum fee when sheets larger than 12x16
are ordered |
35.99 |
|
BOXING FEES FOR GLASS ORDERS
|
|
Small Sheets, 6x12, 8x10, 8x12 |
No charge |
|
Medium Sheets, 12x12. 10x16, 12x16 |
9.99 |
|
Large Sheets,
12x24, 16x21, 16x24 |
15.99 |
These S&H
Fees apply only to orders shipped via Standard Ground Delivery to the Lower 48 States.
Shipments to AK, HI, USVI, Puerto Rico and other US Territories, APO and
FPO addresses may have additional shipping fees.
Please e-mail us for a
quotation on shipping your order.
You also have the option to choose "Store
Pick Up" at check out. We will have your order ready for pickup at your
convenience. Please note that NYS Sales Tax will apply to orders picked
up at our Buffalo, NY showroom. |
SHIPPING AND HANDLING FEES - To
AK, HI, PR:
Our Secure Shopping Cart will add the following Shipping and
Handling Charges to your order automatically.
These S&H Charges are
ESTIMATES ONLY. Due to
the very weight sensitive nature of shipping to AK, HI and PR, it is
possible that additional fees may be
required.
We will contact you promptly should any adjustment be
required and will send refund where necessary should the shopping cart
overestimate shipping/handling.
Note that FREE SHIPPING offers do not apply to AK, HI, PR and US
territories.
|
SHOPPING CART
SUBTOTAL |
S&H
FEE |
$19.99 or
less |
12.99 |
$20 to
49.99 |
19.99 |
$50 to
99.99 |
26.99 |
$100 to
199.99 |
36.99 |
$200 and up |
49.99 |
|
MINIMUM S&H FEES WHEN LARGER SHEETS
OF GLASS ARE PART OF YOUR ORDER |
|
Minimum fee when sheets larger than 8x12 are
ordered |
BY QUOTE ONLY |
|
Minimum fee when sheets larger than 12x16
are ordered |
BY QUOTE ONLY |
|
BOXING FEES FOR GLASS ORDERS
|
|
Small Sheets, 6x12, 8x10, 8x12 |
No charge |
|
Medium Sheets, 12x12. 10x16, 12x16 |
9.99 |
|
Large Sheets,
12x24, 16x21, 16x24 |
15.99 |
SHIPPING AND HANDLING FEES - To Foreign
Destinations
At this time, shipments to
destinations outside of the USA
have been suspended.
FREE SHIPPING
OFFERS
Selected items may have
free shipping offered. The following guidelines apply:
-
Free shipping applies
only to delivery addresses in the Continental US (Lower 48 States). Shipments outside the
Lower 48 are not eligible for free shipping
For orders to AK, HI and foreign addresses, we will figure the best
possible shipping method for you and will e-mail details on cost and
payment.
Free Shipping applies only to standard ground shipping via the
carrier of our choice. Orders requiring expedited shipping such as
Next Day or Second Day Air are not eligible.
-
If your order
contains only items with FREE SHIPPING noted, there will be no
shipping and handling fee added to the order
-
If your order also
includes items without the FREE SHIPPING offer, the shipping and
handling fee will be computed on only the items without the FREE
SHIPPING notation.
-
EXAMPLES:
== Place an order for just a Ring Saw blade noted as FREE SHIPPING
Shipping and handling is FREE (not the standard $25.99)
== Place an order for a Ring Saw blade noted as FREE SHIPPING and
Red Gear Grommets (no free shipping) The Shipping and Handling
Fee is based on the cost of the
Red Gear Grommets and will be just $8.99
-
If you have any
questions regarding our Free Shipping offers, please feel free
to call toll free at 1-800-828-7159 or e-mail us at
-
CLICK HERE to see a list of materials
currently offered with Free Shipping
TERMS AND CONDITIONS
-
Shipping Your On Line
Order We endeavor to ship your On Line Order complete no
later than the next business day after it is received.
In many cases, if your order is placed by Noon, eastern time, it will
ship the same day. We will often use UPS, so be sure to supply a street
address.
-
Shipping and Handling
Fees All orders from our website have shipping and
handling charges applied as shown above.
-
Orders to US
Addresses Outside the Lower 48 States Shipments to AK, HI,
Puerto Rico and other US addresses outside the lower 48 States may
have additional shipping and handling fees added depending on the
weight of your order and final destination. We will contact
you if this is the case.
-
Orders to Foreign
Addresses At this time, shipments outside of the US have
been suspended.
-
Out of Stock Items
If we are out of stock
of an item you asked for, and we expect the item to be back in stock
within a short time and the value is $20 or more, we will backorder
the item for you. A Backorder form will be enclosed in your
order with details. There will be NO additional shipping
charge. If we don't expect the item in a reasonable time, we
will promptly refund any overpayment.
-
Sales Tax
Orders shipped out side of New York state are TAX EXEMPT.
Orders shipped to addresses in NY will have sales tax charged on the
order total, including shipping and handling.
-
Returns
If we have shipped the wrong merchandise, please call us toll free
(1-800-828-7159) or e-mail us
and we will make it right for you at no further cost to you.
If you ordered an incorrect item and wish to return it, please note
the following:
-
All requests for returns
must be made within 30 days of invoice date
-
Materials must be
returned with the original packaging and all items must be in new,
unused condition. No credit can be given on grinders, saws,
irons, etc. that have been used.
-
We are unable to accept returns
on glass, came, books, DVD's, patterns, samples or special orders
-
Please call or e-mail
for a Return Authorization Number before returning items so we can
handle your request efficiently.
-
Shipping and handling
fees are not refunded (unless the return was due to our error) and
any additional shipping and handling required for replacement
merchandise (again, unless it is our error) will be added.
-
Please include a note
letting us know your Customer ID# and Invoice Number (both are on
the invoice you received with your order) and how you wish to have
us handle the return. If payment was originally made through
our Secure Shopping Cart, refunds will be applied to the credit card used originally.
-
Returns that are not due
to any error on our part may be subject to a 15% restocking charge.
CUSTOMER SERVICE
Unlike so many other internet shopping
web sites, Sunshine Glassworks Ltd has had a brick and mortar
establishment for over 42 years. Our Customer Service
staff has over 300 years of stained glass experience and are available
during normal business hours to help you. Unlike other internet operations, we maintain a toll free number
(1-800-828-7159) that is answered by LIVE PEOPLE. No automated phone attendant or
menu trees. If you happen to call after hours, please leave a
message on our voice mail and we will return your call.
Sunshine was incorporated in New York
State in 1979 and has been in our current location in the Gardenville Industrial Park for
over 30 years.
Our local phone, toll free phone and street address is posted at the
bottom of nearly every page on our website. We have a full
time staff of experienced stained glass and customer service
professionals to assist you.
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FREQUENTLY ASKED QUESTIONS REGARDING SHOPPING ON
LINE AT SUNSHINEGLASS.COM
What credit cards can I
use?
What if I'm NOT a PayPal Member? Will I have
to sign up with them?
I am already a PayPal Member. How will your cart work with my
PayPal account?
What if you are out of an item I ordered?
What information does PayPal forward to
Sunshine?
I'm not comfortable with sending payments via the
Internet. Can I call you and place my order?
I need to know more
What credit cards can I use?
Our Secure Shopping Cart is maintained by PayPal. Our cart accepts MasterCard, Visa, Discover and
American Express credit cards as well as direct debit to your
checking account using E-Checks. The Check Out process will include
verifying your credit card billing address, helping to prevent
credit card fraud.
What if I'm NOT a PayPal Member? Will I have to sign up
with them?
You do NOT need to be a PayPal member to use our Secure Shopping
Cart. Anyone with a credit card or checking account can shop on line at
SunshineGlass.com. After you have completed your check out on
the secure server, PayPal will ask if you wish to become a member.
You have the advantage of never having to re-enter your personal
information again if you do become a member, but this is strictly
optional.
I am already a PayPal
Member. How will your cart work with my PayPal account?
If you are a PayPal member, when you go to check out, you will have
the option of using your PayPal account to pay for your purchases.
What if you are out of an item I ordered?
If we are out of stock on an item you've ordered, we will:
(a) Backorder the item if we expect it back in stock shortly
AND the value is $20 or more. There is no further shipping and
handling fee. You may cancel the backorder if you need to and
we will promptly refund any amount due you.
(b) If we don't expect the item for some time (generally two
weeks or more) we will ship your order without that item. We will
immediately refund your money for that item through PayPal. Please
include the item on your next order.
What information does PayPal forward to
Sunshine?
PayPal sends us only the information we need to fill your order.
Your name, address, e-mail address, phone number, the materials you've ordered and the amount they
charged to your credit card. They do NOT send your credit
card or any other personal info to us.
We enter your name and address into our database and may, on
occasion, send you mailings (via postal service or e-mail) to let
you know of new products or promotions. You may opt out at
any time. We do NOT solicit by phone and the only time we
would use your phone number would be to call if there was a question
about your order.
No part of your personal information is
ever shared with any other party.
Can I
call you and place my order?
Yes, you certainly can.
Sunshine Glass accepts Master Card, Visa, Discover and AMEX credit cards over the phone. Our friendly and
experienced sales staff will be happy to take your order and help
you with any questions you might have. Call toll free
1-800-828-7159.
I need to know more
Feel free to visit PayPal's website (www.paypal.com) for details regarding PayPal. In addition, you may contact
Sunshine via e-mail or call toll free (1-800-828-7159) and we
will be happy to assist.
Send e-mails to:
Click here to view our Privacy Statement
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