When possible, please send orders in 24 hours
Phone/Fax/Email all work fine
for getting your order in to us.
Phone in to 716-668-2918 or 800-828-7159
E-Mail to firstname.lastname@example.org
Fax to 716-668-2932 or 866-354-2932
We will confirm your order via e-mail. Please review for accuracy.
CLICK HERE TO DOWNLOAD AN ORDER
BLANK to make things easier
You may order and pay on our
website as well.
Select PICKUP as your shipping method to avoid being charged S&H.
To avoid confusion, please
use our Catalog Numbers for all items on your order.
When ordering glass, please
specify the catalog number you require. All glass that you have
purchased from us earlier is tagged with the catalog number to make
re-orders easy and accurate. We will accept orders with generic
descriptions such as "orange opal" but we WILL NOT ACCEPT RETURNS OR
After your order is pulled and
checked, we will e-mail/fax a copy of your Sales Order so you may
review for accuracy, any out-of-stocks and pricing. Please review
the Sales Order carefully as returns/refunds will not be possible.
Once you have approved the Sales
Order, we will charge your credit card. We will not be working with
cash or checks.
Pick-ups can be made between
10 and 4 on Tues, Weds, Thurs and between 10 and 2 on Fridays. No
pick ups Saturday, Sunday or Monday.
When your order is prepped for
pick up, we will call and advise. Please call 716-668-2918 when you
are in our parking lot, and we will leave your order outside the
Please be prepared to load your
vehicle. We will not be able to assist. Bring a friend to help if
you won’t be able to load on your own.
You cannot enter the building
and restrooms will NOT be available. All doors are locked.
If desired, bring gloves, hand
sanitizer or disinfecting wipes.
Add-ons, exchanges or returns at time of pick up will
not be possible
No returns or exchanges. If you
have specific needs for your materials, such as color mix, density,
texture etc., please let us know when your order is placed. We will
do our best to pull product that meets your needs but cannot accept
Until further notice, our
"Wednesday Discount" has been suspended.
CLICK HERE for information on
visiting our showroom by appointment